These terms set out the rules that apply when you access aifa009, use your account, and carry out transactions — including through DANA, OVO, and GoPay where those rails are available in your eligible region. Read through them before you start; by continuing to use the platform you confirm you have read and understood what is written here.
Account access subject to local law
DANA, OVO, GoPay transactions covered
Policy applies across all device types
Disputes handled through support contact
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How These Terms Work on aifa009
These terms form the agreement between you and aifa009 when you create and use an account on this platform. They cover how your account is opened, how transactions through DANA, OVO, or GoPay are processed, what conduct is expected, and the circumstances under which access may be suspended or closed. Access to aifa009 depends on local law and is available only in regions where it is permitted. If you are accessing the platform from a region where online gaming is restricted, these terms do not grant you a right of access — availability is determined by applicable local regulation, not by this document alone. Your account is personal to you. You are responsible for keeping your login details secure, for all activity that takes place through your account, and for ensuring that any payment method you connect — whether DANA, OVO, GoPay, or another supported option — belongs to you. We may update these terms when the platform changes or when regulatory requirements shift. When we do, the revised version replaces the previous one and the updated date is shown at the top of this page. Continuing to use aifa009 after a revision means you accept the new terms. If you disagree with any update, the right course is to stop using the platform and contact support to close your account.
DANA
Transactions made through DANA are subject to these terms and to DANA's own service conditions. aifa009 is not responsible for processing delays or errors that originate within the DANA network.
OVO
OVO transfers into and out of your account are covered by the transaction rules in this policy. Verify your OVO account is registered in your own name before linking it.
GoPay
GoPay payments are processed according to the steps shown in your account dashboard. Any dispute about a GoPay transaction should be raised with support first.
ShopeePay
ShopeePay is listed as a supported payment context. The current availability of each payment rail is shown in your account at the point of transaction.
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What These Terms Do and Do Not Cover
These terms apply specifically to your use of the aifa009 platform — your account, the games you access, the transactions you initiate, and the content we make available. They do not extend to services or platforms you reach through external links, and they do not override the separate conditions attached to payment providers such as DANA, OVO, or GoPay. Understanding the boundary of this policy helps you know where to direct a question if something goes wrong.
Account Access
These terms govern how your account is created, maintained and, if necessary, suspended. This includes login credentials, identity verification steps shown in your account, and the rules around account sharing, which is not permitted.
Transactions
Deposits and withdrawals made through DANA, OVO, GoPay, or other rails shown in your dashboard are governed by these terms alongside the payment provider's own conditions. Discrepancies should be reported to support promptly.
Site Content
The games, odds, markets, and other content published on aifa009 are covered by these terms in relation to how you use them. Game mechanics, payout structures, and RTP figures — where a provider makes them available — remain the provider's responsibility.
Third-Party Services
External links, partner networks, and payment processors operate under their own terms. aifa009 does not accept liability for those services. If a third-party service causes an issue, contact that provider directly in addition to raising a note with our support team.
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Actions Available to You Under This Policy
You have practical steps available to you whenever a question arises about how your account or your data is handled. Your transaction history is accessible directly inside your account dashboard — every deposit and withdrawal entry is recorded there, including the payment rail used and the timestamp. If any detail on your account is incorrect, the account settings page is where you can update profile fields; for changes that require verification, the support team handles those requests. Raising a policy question does not require you to close your account first. You can contact support at any point, identify the specific term or transaction you want to clarify, and receive a written response through the channel you used to contact us. If you believe a term has been applied to your account incorrectly, provide the transaction reference or account action in question — support can review the record and explain what was applied and why. Requesting account closure is also a right available under these terms; submit the request through support and allow the review period shown in your account to complete before the closure is finalised.
Review Your Records
Your full transaction log — including DANA, OVO and GoPay entries — is shown in the account dashboard after login. No separate request is needed to view your own history.
Correct Account Details
Profile fields you can update yourself are in account settings. Fields that require identity confirmation must be changed through support; bring the relevant document reference when you contact us.
Raise a Policy Question
Contact support with the specific term number or transaction reference. We will respond in writing. Asking a question does not affect your account standing or restrict access while the query is open.
Request Account Closure
Submit a closure request through support. Once submitted, the timeline and any balance-clearance steps required before closure are shown in the response we send you.
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How to Reach Us About These Terms
When a clause in these terms raises a question — or when you believe something has been applied to your account that you want to query — these are the direct paths to our support team. Each channel receives the same policy team; the route you choose depends on your preference and how quickly you need a response.
Live Chat
Open the chat widget inside your account dashboard to reach support directly. Provide your account reference and the specific term or transaction you are asking about for the fastest response.
Email Support
Send your query to the support address shown on the Contact page. Include your registered account email, the policy section in question, and any transaction reference. Written responses are tracked and stored.
Account Dashboard
The dashboard is the first place to check for any account-level update — open tickets, policy notices, and transaction status are all visible there after you log in without needing to contact support.
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How We Handle Your Account and Data Under This Policy
The way aifa009 manages account data, cookies, and security settings is described here so you know what we do and where you can act if something needs to change. These are not aspirational commitments — they are the operational practices reflected in the terms you accepted when you opened your account.
Data Handling
Account data you provide — name, contact details, payment method references for DANA, OVO, or GoPay — is used to operate your account and process transactions. We do not sell personal data to third parties. The categories of data we hold are listed in the privacy section linked from your dashboard.
Cookies and Session Data
We use session cookies to keep your account active across pages and to remember your last-used payment rail. You can review cookie settings through your device browser. Disabling all cookies may affect how the platform functions on your device.
Account Security
You are responsible for keeping your password and any linked e-wallet credentials secure. If you suspect unauthorised access, contact support immediately — the account can be flagged for review while the situation is investigated. Do not share login details with anyone.
Policy Change Requests
If you want to understand how a specific clause was applied to your account, or request a correction to stored data, contact support with your account reference and the relevant clause number. Requests are logged and we respond in writing.
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Frequently Asked Questions About These Terms
These questions cover the clauses and situations that come up most often when you are reviewing the aifa009 terms. If your question is not listed here, contact support with your account reference and the specific section you want clarified.
Do these terms apply to all payment methods, including DANA and GoPay?
Yes. These terms apply to all transactions you make through your aifa009 account, including those processed via DANA, OVO, GoPay, or any other payment rail shown as available in your account dashboard at the time of the transaction. The payment provider's own conditions also apply separately.
How do I know when these terms have been updated?
The date of the current version is shown at the top of this page. When we update the terms, we replace the previous version here and note the revision date. Continuing to use your account after that date means you accept the updated terms. You can check this page at any time to see the current version.
Can I use aifa009 if online gaming is restricted in my region?
Access depends on local law and is available only where it is permitted in your region. These terms do not grant access in areas where online gaming is legally restricted. You are responsible for understanding the rules that apply in your location before using the platform.
What happens if I disagree with a change to these terms?
If you do not accept a revised version of these terms, stop using the platform and contact support to request account closure. Support will walk you through the steps to clear any remaining balance and close your account in line with the process described in these terms.
How do I dispute a transaction that I think was handled incorrectly?
Open a support query through live chat or email, include the transaction reference from your account dashboard, and describe the issue. For DANA, OVO or GoPay transactions, also note the payment rail used. Support will review the record and respond in writing with an explanation of what was applied.
Is my account transferable to another person?
No. Your account is personal to you and cannot be transferred, sold, or shared. Any activity that suggests an account is being used by someone other than the registered holder may result in a review under these terms, which can include temporary restriction pending investigation.
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